Might as well hop on the prognostication bus, seeing lots of exciting moves in the social CRM space shaping up. By no means exhaustive, here’s what has caught my eye and what I think it means for folks in the listening game.
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I don’t think this idea can be stated enough. 2011 saw a lot of new conversations and thought-leadership around Big Data. I sit at perhaps one of the most exciting intersections of social media and big data: E-M-C.