Becoming a fully engaged enterprise in today’s social world isn’t about creating a “social media strategy.” It is a journey defined by stages of operational maturity, milestones, and ultimately, a destination. The successful journey requires practitioner experience, pragmatism – and perseverance. But the payoff is immense.
In any organization today, the journey to becoming (or maturing into) a truly social business is staggering. It’s like steering a giant ship, slow and steady. Too often, my frustrations in not being able to turn that ship on a dime mask the awesomesauce that’s happening all over the company. Here are three FOLLOW FRIDAY […]
How are you bringing content to market? Think you have a good idea of who your influencers are? How your most effective advocates are spreading your gospel? I challenge you to think again about how you’re engaging these voices. Or more simply, is your message being heard by the people who want to hear it? […]
Brand management. Crisis communications. Support. Competitive intelligence. Share of voice. Lead generation. Social media metrics. Thought leadership. Driving influence. Voice of customer. What are these topics? And why should you care?
I’m part of an exciting new trend in enterprise social media… monitization. Social practitioners know the value the medium drives for a business. We at EMC are making it happen, showing the power of every tweet and blog comment can have on our bottom line.
As EMC embarks on it’s next social journey, I have the unique honor of seeing the flight plan as it’s being developed. I’m the wise old owl perched atop a building watching the world go by. I listen.